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Frequently Asked Questions

How are these Neon light signs made?+

Our neon signs are handmade to your approved design using LED neon flex on an acrylic backing. The materials used are PVC and acrylic — with our signs, there is no fragile glass that can break, no neon gas, and no mercury.

What are the backboard options?+

Every sign ships on a clear, white or black acrylic backing, in your choice of a simple rectangle, a cut-to-shape panel that hugs your design, or a free-standing acrylic desk stand for smaller sizes.

Why is the turnaround 7-10 working days for a standard order?+

Each sign is handmade to order — cut, bent and wired by hand, then tested before it leaves our studio. That craftsmanship, plus delivery, is what takes 7–10 working days.

What are the small marks on my sign?+

Those are the pre-drilled mounting holes in your backboard, positioned for the screws and wall plugs we include — they make hanging your sign quick and level.

Can I use my new light sign outdoors?+

Yes — choose the outdoor / waterproof rating at checkout and your sign is sealed for covered outdoor use. Standard indoor signs aren't rated for direct rain exposure.

What is your returns policy?+

Because every sign is custom made to your design, we're unable to accept returns for a change of mind. If your sign arrives damaged or faulty, record a video while opening the package (mandatory — this is our proof of damage) and message us: we'll repair or replace it free of charge, or refund you once you send it back to our workshop.

Why should I buy an LED neon light sign from Neogon?+

Every sign is designed, cut and wired in-house in Karachi, backed by a 3-month warranty, low-voltage LED that runs cool and quiet, and delivery nationwide in 7–10 working days.

What does the 3-month warranty cover?+

Any manufacturing fault in your sign's wiring or LED tube within 3 months of delivery is repaired free of charge. To claim it, you'll send the sign back to our Karachi workshop for the repair — the delivery cost to us, and back to you once it's fixed, is the customer's responsibility. The warranty doesn't cover damage from misuse, accidents, or unauthorized repairs.

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Shop # 14, 15 Liberty View, Block 14, Gulistan-e-Johar, Karachi - Pakistan
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