Help center

Frequently Asked Questions

Everything about ordering, materials, shipping and warranty. Can't find your answer? Message us on WhatsApp.

Ordering & Pricing

How much does a custom sign cost?+

Prices start at Rs 2,860 for a single-line mini sign. Your live preview in the design tool updates the price as you change size, lines, font and color.

Is a deposit required?+

For Cash on Delivery orders, yes — a 25% advance (bank transfer, Easypaisa or JazzCash) is required before we start production, with the balance due on delivery. Paying by card settles the full amount upfront.

Do you support Arabic and Urdu?+

Yes. We handcraft Arabic and Urdu calligraphy signs, including names, verses and family monograms.

What is your returns policy?+

Because every sign is custom made to your design, we're unable to accept returns for a change of mind. If your sign arrives damaged or faulty, we'll repair or replace it free of charge.

Product & Materials

How are these neon light signs made?+

Our neon signs are handmade to your approved design using LED neon flex on an acrylic backing. The materials used are PVC and acrylic — with our signs, there is no fragile glass that can break, no neon gas, and no mercury.

What are the backboard options?+

Every sign ships on a clear, white or black acrylic backing, in your choice of a simple rectangle, a cut-to-shape panel that hugs your design, or a free-standing acrylic desk stand for smaller sizes.

What are the small marks on my sign?+

Those are the pre-drilled mounting holes in your backboard, positioned for the screws and wall plugs we include — they make hanging your sign quick and level.

Can I use my new light sign outdoors?+

Yes — choose the outdoor / waterproof rating at checkout and your sign is sealed for covered outdoor use. Standard indoor signs aren't rated for direct rain exposure.

Why should I buy an LED neon light sign from Neogon?+

Every sign is designed, cut and wired in-house in Karachi, backed by a 3-month warranty, low-voltage LED that runs cool and quiet, and delivery nationwide in 7–10 working days.

Shipping & Delivery

How long does it take to make and ship?+

Standard signs are built and delivered in 7–10 working days, nationwide across Pakistan.

Why is the turnaround 7-10 working days for a standard order?+

Each sign is handmade to order — cut, bent and wired by hand, then tested before it leaves our studio. That craftsmanship, plus courier delivery, is what takes 7–10 working days in total.

Which courier do you use?+

Within Karachi, we usually dispatch through Bykea for fast local delivery. Outside Karachi, we ship nationwide through Leopards Courier, which typically takes 2–3 days in transit once your sign leaves our studio.

Can I track my order?+

Yes — once your sign ships, you'll get a Leopards tracking number. You can also message us on WhatsApp any time for a status update.

Warranty & Care

What does the 3-month warranty cover?+

Any manufacturing fault in your sign's wiring or LED tube within 3 months of delivery is repaired free of charge. To claim it, you'll send the sign back to our Karachi workshop for the repair — the delivery cost to us, and back to you once it's fixed, is the customer's responsibility. The warranty doesn't cover damage from misuse, accidents, or unauthorized repairs.

Still have a question?

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