Customers design their sign on-screen in a few minutes, then it disappears for about a week before showing up at their door. We get asked fairly often what actually happens in between, so here's the honest, unglamorous answer.
The first thing our team does with your saved design is print it at true size — the exact font, spacing and curves you chose, not a scaled-down version. That printout becomes the template every other step is measured against, which is why small details like a tight curve in a script font matter: they have to survive being physically bent, not just rendered on a screen.
There's no machine that bends LED neon flex into a custom shape — it's done by hand, tube by tube, following the printed template underneath. Every join is wired and tested before it goes anywhere near the backboard. This is the slowest part of the process and the main reason production takes real days, not hours.
Once the neon is complete, it's mounted onto the acrylic backboard you chose — cut to shape, rectangle, or otherwise — and the whole sign is powered on and left running before it ships. We're checking for anything that flickers, runs hot, or sits unevenly against the board. A sign doesn't leave the studio until it's passed that check.
Custom signs travel further than most of what a courier normally handles, so packing is its own step — padding the backboard's edges and securing the wiring so nothing shifts in transit. If you're curious how it gets from our studio to your door after that, our shipping and delivery page covers the rest.
Try it live in our design tool, or browse home decor for inspiration.
